Their return policy is absurd. They deduct $6.95 for a "processing fee." (better known as, we don't care how your shoes fit, we just want to take as much money as possible.) AND the shipping cost.
Shoes came 2 WEEKS past the expected delivery date when it was guaranteed 3 day delivery. Customer service said their warehouse closed for 2 weeks... lol. Never sent out an email about that so that's them trying to snake their way out of a problem instead of owning up to it.
Buy from Zappos. Unbeatable prices, free shipping AND returns, and their customer service is there to actually help you.
Product or Service Mentioned: Shoes For Crews Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Customer service, I did not like, Delivery method.